A unique virtual reality tool from Bosch Rexroth provides hydraulics maintenance and service professionals with immediate advice from product and application experts. The company’s Hägglunds Insight Live service uses augmented reality to give customers access to a Bosch Rexroth service expert easily, without waiting, travel or high costs. Using either a smart phone or a head-mounted camera and headphones, a Bosch Rexroth expert can directly connect to the on-site maintenance team, troubleshoot, adjust settings, and help personnel perform emergency tasks.
Using a simple app on a smartphone, tablet or laptop — or a pair of video goggles for a handsfree experience — the engineer works directly with service experts. Viewing through the device’s camera, the expert sees exactly what the engineer sees. In addition, Rexroth’s expert can interact visually through the app, using virtual reality to overlay images on the user’s screen, such as his hands, tools, documents, diagrams, and so on. In this way, Hägglunds experts can not only give audio instructions, but also point out the actions that need to be taken on the equipment.
Insight Live is part of Hägglunds’ Inside Intelligence, a suite of condition-based tools and services designed to help increase performance of its Hägglunds hydraulic motors and drives. The tool works with Android, Windows and iOS. It is for low bandwidth data connections of just 2 G, so it suits most remote locations. Rather than waiting up to three days for a service expert to arrive at the location, users can directly connect with Hägglunds’ experts and solve the problem, increasing uptime and maximizing productivity.
Watch a video of this technology in action from MinExpo last fall:
Bosch Rexroth Corp.